About Criterion

Criterion is a global provider of Simply Powerful Human Capital Management software. For midmarket business users and HR professionals, the Criterion HCM cloud platform delivers superior useability first, combined with powerful enterprise functionality to automate hundreds of critical HR, payroll, talent engagement, and workforce management services. Awarded a 95% plus customer satisfaction rating and recipient of Hearst Top Workplaces 2020, Criterion is trusted by hundreds of leading organizations in construction, nonprofit, government, education, franchise, and financial industries. Criterion HCM is available direct to customers and through a global partner network in over 10 countries.

The Criterion HCM Platform Overview. Enterprise Power, Simple to Use

Striking the right balance between “enterprise power and user delight” is a critical midmarket pain point. These organizations demand next-generation HCM solutions that put users first (Gartner), combined with enterprise-grade functionality that can be rapidly customized to meet a diverse set of workforce needs. Criterion HCM meets these complex challenges head-on by combining advanced enterprise functionality and configurability, with a simple, best-in-class user experience that yields both power and simplicity — from a single, unified cloud platform. The Criterion HCM Platform delivers critical HR, Payroll, and Talent Engagement capabilities to consolidate, automate, and accelerate critical processes, all at a midmarket price.

Criterion HCM combines self-service ease of use, powerful features, and an open extensible architecture for rapid configuration in days, not weeks. The Criterion HCM Platform features:

• Powerful Enterprise-Grade HCM Criterion HCM is a cloud-based platform that delivers comprehensive, fully integrated HR, Payroll, Talent Engagement & Workforce Management functionality at a fixed price. With a multitude of dashboard and self-service features geared to attract, develop, engage and service employees, Criterion HCM reduces time, costs, and complexity for administrators, while employees enjoy secure, 24/7 access to their personal HR information and assets. 
• Simplified, Best-in-class User Experience Delivering enterprise power does not mean sacrificing user delight. Criterion’s advanced HTML 5/Java-based technology delivers a sleek, modern, single-page user experience enabling administrators and employees to quickly access and navigate Criterion from their desktop or mobile devices. 
• Rapid Integration & Configuration Criterion’s open, 100% REST API architecture enables rapid integration with hundreds of internal IT or data systems, as well as cloud ERP, benefits, and payroll carriers, even custom App’s. Our platform accomplishes the easy, but “loves complexity” and can be configured – in days not weeks - to accommodate unlimited, often unique payroll, labor, compliance, or industry specific requirements. 
• Enterprise Scalability & Security With near 100% uptime, the Criterion HCM Platform provides enterprise-class security and scalability, even for large enterprises topping 10,000 employees. HCM client data is securely hosted and protected by Amazon Web Services (AWS) and includes 24/7 monitoring, threat detection, daily back-up, and data recovery services.
  
  

Service & Support: Criterion Success System™ 

Great HCM software takes great support, and our industry-leading Criterion Success System™ has earned a 95% plus Customer Satisfaction rating. Our Success System includes a named Client Success Manager, Feature Request Portal complete with client discussion boards and group surveys, complimentary continuous administrator replacement training, and quarterly software updates based on customer feedback. Criterion customers receive 24/7 live monitoring of current software updates, historical release data, and detailed insight into our nearly 100% uptime. Customers can contact their dedicated Client Success Manager directly by email or phone during regular business hours.